Top 10 Frequently Asked Questions

Our service teams are happy to help you in any way that we can. If you have a specific question, first try using the search bar for an answer.  If the article you find does not fully answer your question, or you would like further assistance, you will be provided with an opportunity to contact us through e-mail or telephone with the correct department based on the question you are asking by using the icons at the bottom of the article during office hours.

If you have questions about your reservation or would like to make, amend or cancel a reservation, you may do so on our website, or via phone to our Reservations team.

 
If you are currently on rental and need immediate roadside assistance, please refer to the contact numbers located on your rental documentation.

If you are unable to find an answer to your question, and would like to speak with one of our dedicated departments, please click here.

It is standard that the charge for tolls arrives a few weeks following the end of your rental, as we must wait for the charge details to be provided by the toll authorities. The charge is usually taken in one payment but multiple charges/receipts are also possible based upon the location and duration of the rental.

 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.


We understand you may need to return your hire vehicle when we're not here, especially if you're flying from an airport during the night. That's why at many locations you can return your hire vehicle when it suits you. Just leave your keys in our secure drop box. Find out whether this is a service we offer at your hire station. Please remember you are responsible for the condition of your hire vehicle until we check it. When you collect your hire vehicle, we'll let you know where to park it on your return.

 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

We understand that you may need to amend or cancel your booking for many different reasons. To make any changes or to cancel your existing booking, please visit our website here.  If you have booked through a third party, such as a travel agent or broker, please contact the booking source directly for assistance.

It is important that you have read and understood our cancellation policy which is included in our booking terms and conditions.

If you have prepaid for your reservation, and you had cancelled it at least 1 day before the day your reservation should begin, the refund should be processed automatically. If that is not the case, you can connect with our customer service team  to request the applicable refund.  Please note that any refunds can take up to 5-7 working days to reach your account once it is processed.


Yes. In some locations You can pay using Visa and MasterCard debit cards or Maestro cards. Please refer to our location specific terms and conditions for additional information on payment options. Remember, the name on the card must match the driving licence of the main driver. Someone else can't pay on your behalf. And don't forget to bring your payment card when you collect your rental.

 

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

We understand you might get delayed, so we try to be flexible. If you're running late or need to extend your car rental, please make sure you contact us as soon as possible. Should you return the vehicle late – without notifying us or extending your hire – you may be subject to a late return fee. If you fail to extend the rental and you are more than 29 minutes late returning the vehicle, your rental will be extended and you will be charged an extra day's rental at current pay at location prices plus a late return processing fee for each day or part of a day until the vehicle is returned.

If you overrun past your agreed return date and time, you will incur a late return fee. If you still haven't returned the vehicle 24 hours later, then another late return fee will be applied. A late return fee will continue to be added every 24 hour period thereafter, until you return the vehicle to the rental station.

Depending on the country of rental, the daily late return fee will be (inclusive of VAT): £15.00/CHF 20.00/150.00 (DKR, NKR or SKR)/ Between €15 and €18.60 (country dependent) or the equivalent amount in local currency.

 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

We offer a wide variety of coverage options to ensure complete peace of mind when you are renting with us.

Click through each product to learn more.

If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here.

 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

 

You are welcome to return the vehicle early if you absolutely need to. Please keep in mind however, that if you return early and have prepaid for your rental, there won't be a refund for any unused days. There is also a chance that the rental could cost you more as some rates or discounts may only apply to the rental length that you originally booked.

Want more information about our returns process? Visit our terms and conditions page for more.

 

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Our new service saves you time at the counter, allowing you to speed up your rental collection by registering your details in advance so you can easily grab the keys and go.

It’s simple. Hit the book button online and fill in your details straight away.

Use the button on the booking confirmation page to get started. To complete QuickPass, we need a few details from you – so have your driving licence and payment card ready. Enter all your details, customise your rental and click done. It’s really that easy.

Don’t have your details to hand? Don’t sweat it. You’ll have plenty chances to do this before your rental. If you forget, we’ll send an email reminder.

If you already have your vehicle and want to keep it for longer time, simply call us at the location you collected it from or contact our reservations team. We'll work around you, where possible. Please note that changing the duration of the rental could change the overall amount you pay. We will instantly tell you how much more it will cost to keep it clear and stress free for you. We will also let you know if your hire car happens to be nearing the end of its 'rental life' and confirm if it's able to stay on the road a little longer. If not, we will find your nearest hire station, from where you can continue your journey in a new vehicle. Our telephone number is on your rental agreement or it can be found here

 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

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