How do I cancel or modify a booking?

We understand that you may need to amend or cancel your booking for many different reasons. To make any changes or to cancel your existing booking, please visit our website here.  If you have booked through a third party, such as a travel agent or broker, please contact the booking source directly for assistance.

It is important that you have read and understood our cancellation policy which is included in our booking terms and conditions.

If you have prepaid for your reservation, and you had cancelled it at least 1 day before the day your reservation should begin, the refund should be processed automatically. If that is not the case, you can connect with our customer service team  to request the applicable refund.  Please note that any refunds can take up to 5-7 working days to reach your account once it is processed.

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