Published
What you get with Budget Travel Companion Tablet:
- Wi-Fi Hotspot for connecting up to 5 Wi-Fi enabled devices
- TripAdvisor – the "go to" app to find the best places to eat, visit and stay
- Choice of 3 navigation apps including Sygic GPS featuring real-time parking support
- 1GB data per day – enough to browse 300 web pages or watch 4 hours of YouTube videos
- Eventbrite and TodayTix – complete ticketing solution for local shows/events
- Google Translate and XE Currency converter providing support when away from home
Budget Travel Companion Tablet is currently available from selected locations : Birmingham Airport, Edinburgh Airport, Glasgow Airport, Heathrow T3&4, Heathrow T2, Heathrow T5 and Manchester Airport.
If you want to check out what other services and products we offer to make your car hire easier, click here.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €300** (or the equivalence in the local currency) MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €300 by the amount we charge you for the “Fuel Up Front” product
The €300 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €300** (or the equivalence in the local currency) MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €300 by the amount we charge you for the “Fuel Up Front” product
The €300 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €300** (or the equivalence in the local currency) MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €300 by the amount we charge you for the “Fuel Up Front” product
The €300 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
If the country you are planning to visit is not in the table please visit our Location Specific Terms and Conditions for your country of rental. The applicable information is generally listed under the "ID Requirements" or "payment options" sections.
Please visit our Location Specific Terms and Conditions for your country of rental. The applicable information is generally listed under the "ID Requirements" or "payment options" sections.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + £300** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the £300 by the amount we charge you for the “Fuel Up Front” product
The £300 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
In some countries your mileage will be capped. This will be shown in the third step (Prices and Extras) of your booking journey and on your rental agreement. Please note that if you go over your allotted mileage, you will be charged per km/mile.
Need more advice? Contact us using the icons below.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We make the booking process as seamless as possible for you. You can create a booking using our app, or via our website, following the simple steps – Click the arrows at the bottom to view the next steps.
On the home page of our website you will see the first booking step. Simply enter where, when and what date you’d like to pick up and return the vehicle.
Next, you choose your vehicle category. The base price will appear to give you an idea of what you can expect to pay for your rental. This price does not include any of our additional products or services.
The third step is to choose how you’d like to pay and any additional products or services you may need:
The last step is to simply follow the steps to input your details and payment information.
Once complete, your booking will be created and a confirmation will be e-mailed to the address presented in your details section.
If you would like some further guidance or advice, please speak with one of our agents using the below icons during office hours.
If you cannot find your rental car keys, please first call our agents at the rental agency (listed on your rental documentation) and report the lost keys. Usually, we have a spare key for vehicles in a central storage location, which is then ordered for you by the agency.
Additionally, there may also be times when we need to have the rental car towed by a breakdown service if the keys cannot be secured otherwise.
You will be responsible for any loss or damage to the rental car keys. The amount of these costs depends on the country of rental. Costs resulting from loss of keys, such as towing service and replacement of the keys, must be paid by the customer.
If you cannot find your rental car, which can happen especially at major train stations and airports, please ask for assistance from our rental agency staff. You can reach them personally at the counter on site or by phone using the number provided on your rental agreement.
Tolls are the responsibility of the driver. In some countries, automatic toll collection devices can be added at the rental station so that you can spend less time paying for tolls and more time on the open road. Call our reservations team for more information about tolls in the country you are hiring in or ask at the counter when collecting your vehicle.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Sorry to hear that. Please call our
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Renting with us offers you flexibility. You can choose to extend your rental however, late return fees may apply. Please contact the rental station directly as soon as possible quoting your rental agreement number or vehicle registration number.
Your hire car will run on either diesel or petrol. Or if it's a hybrid, petrol and electricity. It depends which model you choose. But always remember to refill your car with the right type of fuel. If you're in doubt, check your rental paperwork for the fuel type or call your hire station whose number is listed on your rental agreement.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Yes, if you have Personal Accident Insurance. It also covers you and your passengers if you're injured in an accident, plus any damage to your personal belongings. Personal Accident Insurance isn't automatically included with your rental, but you can purchase it over the counter when you collect your hire vehicle. The cost varies depending where you hire your vehicle. Before you take out Personal Accident Insurance, it's worth also finding out whether your existing travel insurance already covers you.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We understand you might be delayed, especially if you're arriving by air. To keep your journey hassle free, we always work around you where possible. Just remember to tell us your flight number when you book your vehicle so we can be prepared. Regardless of how long your flight is delayed, your hire vehicle will be ready for you. If you're hiring a car from a location other than an airport and are delayed by more than an hour, please call the station. Our telephone number is on your booking confirmation.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We go to great lengths to ensure that our vehicles are thoroughly cleaned and maintained after and prior to each rental. If something has not met your expectations, we are happy to replace it with another suitable option; just let one of our agents know before you leave the station and we will get you on your way as soon as possible.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
If you have already booked your hire vehicle, you will find our contact details in your booking confirmation email. Or simply look up your nearest hire station. If you still have your hire vehicle and would like to change or extend your hire or request anything else, you will find the contact details on the first page of your rental agreement. If you haven't already, try searching in this help center for assistance on the reason you wish to contact the station – if the answer does not completely respond to your queries you will be given an opportunity to contact us using the buttons below the article.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
On our website you can only book one hire car at a time. That's not to say you can't reserve more hire cars. Simply make a separate booking. Please remember that if you need more than one car for the same rental period and location they must be under two different drivers name. Please also remember that all rental requirements must be met for the other drivers as well. If you need assistance making or amending a booking, please contact us.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We understand you want to find your perfect model with minimal fuss. That's why we make it really easy. After selecting the date, time and location, simply click the filter at the top of the page to view specific vehicle types.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We know that our customers hire vehicles for many different reasons, and have many different refueling needs. For your convenience, we offer 4 different refueling options:
– Bring Back Full If you bring the vehicle back full, or at the same level as the vehicle was picked up at, there won't be any charge. If there happens to be any missing fuel at the start, and it isn't the same as your rental agreement, please let one of our staff know or take a picture if you are in a hurry.
– Fuel Up Front This option allows you to purchase a full tank of fuel at a lower price per litre than our Pay on Return rates. You pay one flat fee for any amount of fuel, so try to return it as close to empty as you can to get the best value. If the vehicle is returned full, we do not charge you for Fuel Up Front.
– EZ Fuel If you drive for 75 miles (120 km) or less you can pre-pay a flat fee and we will take care of refuelling. If you choose to refuel yourself, please keep the receipt and present it when you return the vehicle.
– Pay On Return If you don’t have the time to refuel and haven’t taken Fuel Up Front, we can do it for you. Please keep in mind that this will incur a small fee.
Yes, we do have vehicles with roof/ski racks available, however unfortunately not all of our vehicles at every location. This service is available at certain rental locations and may depend on the vehicle category selected.
For more information check out our location specific terms and conditions for the rental location. Alternatively you may also contact via the icons below to speak with one of our agents.
Unfortunately, you would not be able to collect your vehicle if our office is closed. However, if your flight number is present in your booking, we'll be aware of any delay to your flight and will endeavour to keep the vehicle for you. It's imperative you provide your flight number when you book, otherwise we have no way of knowing if your flight is delayed.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
To hire a car in Norway, you need to be at least 19 years of age and have held a driving licence for at least one year. If you or any additional drivers are under the age of 25, you'll need to pay an extra fee (underage surcharge) per day. The amount varies by country and will be quoted when you book your hire vehicle online.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Yes, of course. We understand you want to share the joy with others so we make it easy for you to add another driver. Your additional driver will simply follow the same hire rules as you. The only thing you need to do differently is pay to add them, so they're covered under your hire agreement. Remember, we need to see all drivers' licences when you collect your hire vehicle. Please note that for additional drivers under the age of 25, a young driver's surcharge will apply. The amount you'll pay will be in your online quote. In some countries, drivers who share a surname don't have to pay more. The amount varies by country and will be clear when you book your hire vehicle online.
Want to add another driver? Find out more.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Yes, you can.
Getting lost can be a frustrating, stressful experience. Budget car rental offers dependable, easy to use navigation systems with voice prompts, stocked with helpful features like lane guidance, detailed views of tricky junctions and real-time speed camera alerts.
Budget GPS is offered at hundreds of Budget rental stations worldwide and comes in a range of satellite navigation models.
Worldwide prices will vary.
Yes, our Mobile Wi-Fi offers wireless internet for up to 5 laptops, smartphones, tablets or any other Wi-Fi-enabled device. Enjoy the freedom of mobile connectivity in or out of your hire car, without exorbitant roaming or hotel data charges.
If you are travelling for business, you can keep in touch with HQ and your clients.
If you are driving with kids, you can keep them entertained on long journeys.
When you rent with us, you can choose from a wide range of technology options.
Just be sure to select the device you need ahead of time when booking your vehicle online or when adding to an existing booking.
Yes. In some locations You can pay using Visa and MasterCard debit cards or Maestro cards. Please refer to our location specific terms and conditions
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We understand you might get delayed, so we try to be flexible. If you're running late or need to extend your car rental, please make sure you contact us as soon as possible. Should you return the vehicle late – without notifying us or extending your hire – you may be subject to a late return fee. If you fail to extend the rental and you are more than 29 minutes late returning the vehicle, your rental will be extended and you will be charged an extra day's rental at current pay at location prices plus a late return processing fee for each day or part of a day until the vehicle is returned.
If you overrun past your agreed return date and time, you will incur a late return fee. If you still haven't returned the vehicle 24 hours later, then another late return fee will be applied. A late return fee will continue to be added every 24 hour period thereafter, until you return the vehicle to the rental station.
Depending on the country of rental, the daily late return fee will be (inclusive of VAT): £15.00/CHF 20.00/150.00 (DKR, NKR or SKR)/ Between €15 and €18.60 (country dependent) or the equivalent amount in local currency.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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We always have several active offers to meet our customers needs. Discover our latest offers here. If you have any questions about the offers, please contact us using the icons below and we are happy to help.
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We offer a range of products and services to enhance your journey. If you're booking online you can reserve extras including child seats, Mobile Wi-Fi, GPS, Travel Companion Tablets, luggage racks and snow chains for most European journeys. Some extras can only be paid for over the counter. Don't worry if you book online they will still be reserved for you. Just pay for them when you collect your vehicle. In certain countries such as the US, you can only reserve extras over the counter. Remember to plan ahead. Depending where you hire, we'll need 72 hours' notice if you book online. If it's less than 72 hours before your journey, please contact us at the location or contact us.
Please find below a list of the services you can choose from.
Want to add extras? Discover more about our Extras for your journey or contact us.
If you have already rented and have additional questions regarding a product or how your invoice was calculated, you can find more information here.
We offer a wide variety of coverage options to ensure complete peace of mind when you are renting with us.
Click through each product to learn more.
- Super Collision Damage Waiver (SCDW)
- Personal Accident Insurance (PAI)
- Windscreen Cover
- Roadside Assistance Plus
- Super Theft Protection
If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Recent government measures may have led us to alter the operating hours of some of our rental locations. These changes are reflected in our booking channels.
Our reservation's team is available between 08.00 – 18.00 Monday to Friday
Breakdowns, however unlikely, may happen but don't worry, we won't leave you behind.
If you need to call for roadside assistance, you must only call us or our roadside assistance provider.
Breakdown Assistance:
- 22 95 00 26 (Lines open 24/7)
- If you are renting abroad, contact details can be also found on the first page of your rental agreement, or inside the vehicle.
Don't worry if you do not have our Roadside Assistance Plus. We offer 24 hour emergency breakdown assistance in case you have a mechanical breakdown or are involved in an accident. No matter where or when, we will be there. Please note that our standard breakdown assistance will not cover every situation and additional charges could be also added to your final invoice. For complete peace of mind with issues like losing your keys or a burst tyre, you can upgrade to full roadside support.
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RSN is our Roadside Safety Net product. In addition to the standard breakdown assistance included with your rental, our Roadside Assistance Plus (or Premium Roadside Assistance) service covers any non-mechanical issue you may face. This product removes ancillary costs that may be associated with a vehicle breakdown, such as jump starts or towing fees. When selected, RSN will be included on your signed rental agreement at the beginning of your rental. It will be charged at the end of the rental along with any outstanding rental charges.
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Windscreen Protection reduces your windscreen excess to zero which means if there's new, non-negligent damage to the windscreen of the vehicle, you will pay a significantly reduced cost, if any cost at all. Once selected, this product will be added to your rental agreement at the beginning of your rental with any associated costs already quoted to you. This will be charged to your payment card at the end of your rental along with any other rental charges. Unlike our other protection options, you won't be able to choose this ahead of time unless with Avis Inclusive, so please ask about it at the station when you arrive.
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You may already be covered with your own travel insurance, but if not, Budget can provide you with additional cover following an accident, including emergency medical care, transportation, lost luggage and cover for unexpected costs. We’ve partnered with AIG to offer you and your passengers first-class protection for personal injury and emergency medical support and transport.
At the rental counter, you can add Personal Accident Insurance or Super Personal Accident Insurance.
If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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At the start of your rental, we will ask your card issuer to hold a sum of money for us. This is a temporary hold against the funds you have available on that card. We do not charge your card and no money is taken from your account. Your card issuer will usually present this authorisation hold as a pending transaction that reduces the money you have available to spend.
For further information about the pre-authorisation and the value of the authorisation hold, please click here.
Please be aware that current local government restrictions may require you to wear a mask when entering our rental locations. For further information, please refer to the official government communications for the country in which you will collect your rental.
Budget will still track late flights assuming the correct flight details have been added to the reservation.
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Whether you're hiring a car or van, you just need a clean driving licence that covers the vehicle you're hiring. Don't worry if you have points on your driving licence. You can still hire a car if you have six or less points. You must have held your driving licence for at least one year and it must be from the country you live in. Please remember to bring your driving licence with you when you collect your vehicle. If you're driving abroad, you and your additional driver will also need to bring your International Driving Permits. But in some countries, such as China, you can only drive if you have a Chinese driving licence.
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Make the most of your trip with help and advice from Budget Travel Partner. Our dedicated representatives provide assistance and support in a wide range of languages and are on hand 24/7 over the phone or on email.
- Travel Partner gives you access to a translation service over the phone in multiple languages
- Budget offers support and assistance with lost luggage, you can use it to report the loss or theft of mobile phones and tablets, and can help report all lost or stolen credit, debit and charge cards and advise on the best procedure to follow.
- Passport lost or stolen? Budget will provide the telephone number, address and opening hours of the nearest embassy or consulate as well as offer support on the processes for arranging a replacement passport.
- Travel Partner can help you find addresses or contact details for local restaurants, hotels, hospitals or museums
Travel Partner is available at participating locations across Europe. You can add it to your online reservation when you book your rental – you'll see it when you add Extras to your booking (as long as it is one of our participating locations). You can also add Budget Travel Partner when you call us to make a booking, or in person at a participating rental station.
Driving abroad is easy, because you can use your original driving licence in most of Europe, South Africa, the USA and Canada. If your driving licence isn't in Roman characters (for example, Japanese), or you're hiring in Australia, you will also need an International Driving Permit.
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You only need Continental Cover if you travel from the UK. If you wish to drive abroad from your original rental location, it is a good idea to check the
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CDW is our Collision Damage Waiver. This product reduces your excess which means if there's new, non-negligent damage to the outer body of the vehicle, you will pay a significantly reduced cost, if any cost at all. Once selected, this product will be added to your rental agreement at the beginning of your rental with any associated costs already quoted to you. This will be charged to your payment card at the end of your rental along with any other rental charges.
Discover even more about your protection options on our website.
If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Visit our locations page to find the closest and most convenient location for you and start planning your journey.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Collecting your hire vehicle is quick and effortless, because we don't want to hold you up on your journey. Remember to bring your driving licence and a credit card (or two cards where required – for high value vehicles). We will then check your hire car for any existing damage. Once you are satisfied, simply sign the rental agreement. Then, the road is yours.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Very few insurance policies cover you to drive a hire car. Even if you can provide evidence that it does, unfortunately we won't be able to reduce the amount you pay. This is because the rental agreement is between you and us, not us and your insurance company. Damage cover is included as standard with your rental. Should you have an accident, you will still need to pay a fixed (excess) fee – unless you choose to upgrade your cover. However, you could choose to claim this back through your insurance company. But bear in mind any excess fee you may have with your current insurance policy. Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey. Discover more about your protection options.
Unfortunately we can't fix a quote for you, because prices may change over time. The only way to secure the price you see is to
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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TP is our Theft Protection package. This product reduces your excess which means if your rental vehicle is stolen, you will pay a significantly reduced cost, if any cost at all. Check the excess amount indicated on your rental agreement to learn the maximum amount the driver would be liable for in the event that the vehicle is stolen. Once selected, this product will be added to your rental agreement at the beginning of your rental with any associated costs already quoted to you. This will be charged to your payment card at the end of your rental along with any other rental charges.
If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Yes, if you are driving abroad and the country requires it. But this alone isn't enough to hire a vehicle. You also need a driving licence from your resident country.
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You are always welcome to purchase an upgrade when you collect your hire vehicle. If you are linked to a frequent flyer loyalty programme which offers upgrades, we will of course honour this.
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We make booking a seamless process from start to finish. Book cheap car hire online, hassle free:
Please ensure you understand all of the rental requirements prior to making your booking to ensure that everything goes as smooth as possible. .
Need some further assistance making a booking? Click here for a step-by-step guide to make a booking, or use the icon below to speak with one of our live agents during office hours.
We want you to enjoy every mile of your journey so we always try to be as flexible as we can. That's why you can book a one-way trip for national, inter-regional and cross-continental trips.
We recommend returning your car to the same pick-up location because dropping it somewhere else will cost more. Don't worry. Any extra cost will be included in your booking fee, so you know upfront, however, any changes to your original booking could result in additional costs.
Please be sure to check out the location specific terms and conditions for your hire location country to know if you are able to travel with the vehicle in specific countries.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Pets are allowed in our vehicles with prior agreement from the store you intend to hire from. However, if a vehicle is returned with a messy interior beyond normal levels of wear and tear, it will need valeting so a cleaning charge will be added. This charge varies by location. Your hire station will give you the exact figure or call our
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We understand your hire car might get dirty during your journey so we don't charge a cleaning fee for normal wear and tear. We will only charge a cleaning fee if the vehicle requires additional professional cleaning outside of standard cleaning procedures.
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When a traffic offence occurs, we are notified by the relevant authorities as the registered owner of the vehicle in order to identify the driver of the vehicle. Whenever possible, liability is transferred to the driver of the vehicle at the time of the offence and the authorities re-issue the Penalty/Parking Charge Notice to the driver. We charge an administration fee to cover our costs involved in this process. Following a liability transfer, the authorities contact the driver directly by post with the re-issued fine. Rest assured, the dates of fine payment are updated so that the driver is not affected by the time taken to transfer liability. In some circumstances, liability cannot be transferred and the fine is paid on your behalf by us. The lowest possible fine amount is paid and is charged directly to the customer. Please note, to dispute an offence, the authorities must be contacted directly. Details of the dispute process and all contact details for the authority will be detailed on the re-issued penalty charge notice that you will receive.
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Yes, of course. You can hire a car providing your driving licence allows you to drive a car. Remember to bring your driving licence when you collect your hire vehicle.
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Your privacy means a lot to us. Please have a read through our Privacy Policy, which explains exactly how your data is used, collected and protected, as well as the types of cookies used by this website. We make sure that your personal data is further secured by only ever discussing personal information or details of a rental with the main driver of that rental, unless express written consent is given to us to speak with someone else.
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We are sorry our website seems to be giving you trouble. We know how frustrating IT problems can be and we are always looking for ways to improve. Please contact our customer care team using the icons below during office hours and we'll do our best to get it sorted out as quickly as possible.
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It is standard that the charge for tolls arrives a few weeks following the end of your rental, as we must wait for the charge details to be provided by the toll authorities. The charge is usually taken in one payment but multiple charges/receipts are also possible based upon the location and duration of the rental.
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Once you bring the vehicle back, the reversal process starts automatically and your bank is notified that the funds should be released. The funds should be available within a maximum of 28 days of the date/time that your rental was checked in. Unfortunately, we only have access to trigger the release of funds and have no control regarding the time taken for your bank to return the funds to your account. As this transaction is a hold of funds and the money does not leave your account, the release will not reflect on your account as a credit or refund, but rather the pending transaction will disappear and your available balance will increase. If you have any specific questions regarding a pre-authorisation and your rental is already finished, your bank is the best place to seek more information and assistance.
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SCDW is our Super Collision Damage Waiver. This product reduces your excess to zero which means if there's new, non-negligent damage to the outer body of the vehicle, you will pay a significantly reduced cost, if any cost at all. Once selected, this product will be added to your rental agreement at the beginning of your rental with any associated costs already quoted to you. This will be charged to your payment card at the end of your rental along with any other rental charges. Discover more about your
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Yes. Passenger sizes are based on adults across our
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No need to worry, these things happen! If you have made two identical bookings accidentally, please cancel one of the reservations here or you can call our customer service team. Once the duplicate booking is cancelled, if you prepaid for the bookings, you can contact our customer service team to request a refund.
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No, but, if you do arrive early we will try our best to accommodate you. Please be aware that collecting your vehicle early may incur an additional days charge. Please check with our representatives at the location to find out more. If you're collecting your hire car at the weekend, remember pick up times can be restricted so please call ahead. Likewise, please call if you think you're going to be more than half an hour late. You will find your location's contact details on your booking confirmation.
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Your e-toll receipts for North American rentals can be downloaded directly from www.e-tolls.com. All that is required to access the receipt online is the surname of the main driver and your rental agreement number (format U123456789) or partial card number (first six digits and last four digits). If you regularly use the electronic tolls service, it may be beneficial to complete the ‘Auto-Receipt Sign up’ option which is also available via www.e-tolls.com to ensure all receipts are sent to you as standard.
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We do not provide the toll authorities with card details or private information of our customers. Instead, we make it more convenient by charging your card directly based on the information provided by the toll authorities. If you have any questions about the tolls themselves, or wish to dispute the charges, your questions are best directed to the toll authority.
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We do not currently offer our rental cars to individual buyers. If this changes, our customers will be the first to know.
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Sorry to hear your journey wasn't perfect. If you feel we did not provide the service you deserve, we want to know about it so we can make it better. You may contact our customer care team through telephone or email by using the icons below.
Yes. We offer a range of extra equipment to enhance your journey. If you're booking online you can reserve extras including child seats, Mobile Wi-Fi, GPS, Travel Companion Tablets, luggage racks and snow chains for most European journeys. Some extras can only be paid for over the counter. Don't worry if you book online – they will still be reserved for you. Just pay for them when you collect your vehicle. In certain countries such as the US, you can only reserve extras over the counter. Remember to plan ahead. Depending where you hire, we'll need 72 hours' notice if you book online. If it's less than 72 hours before your journey, please contact the location or our
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Yes, if these services are available in the country you are driving in or through. Check our location specific terms and conditions
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Please email us at this link so our web team can fix the issue. If you could also provide us with as much information as possible, including any screenshots you may have of the errors, we can make sure it gets fixed right away. We appreciate you letting us know.
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The Vehicle Registration Fee, which is included in your quote before you book your vehicle, helps cover the cost of your hire vehicle's registration. It is itemised on your invoice for clarity but is not an additional charge.
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Of course, please feel free to bring your own child seats when you collect your hire vehicle. Just remember to bring all the fittings you need to securely attach it. Not all our vehicles have ISOFIX points, so please contact the location you're hiring from. We'll try our best to help. Alternatively simply reserve a child seat when you book your hire vehicle. You can also hire baby and infant booster seats. All our child seats meet the highest industry standards, because we understand how important your child's safety is. Remember, if your child is below the age of 12 or under 135cm, by law you must use an appropriate seat. This is to help protect your child in a collision because normal seat belts are designed to fit adults in the stronger shoulder and hip areas. Unfortunately normal seat belts support a child in the wrong place. Find out more about hiring
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If you're a member of a loyalty programme with one of our
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Yes, you must pay a fee if you do not show up to collect your vehicle without first cancelling your reservation or making alternative arrangements with us. The fee for this varies depending on the location, country of rental and booking type (pay now or pay on collection). Further information can be found in our
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The main driver and any additional drivers must be present at the counter to show their driving licence. Please note that adding another driver will incur a charge; the amount will depend on where you hire your vehicle, but we will tell you what it is there and then. If the additional driver is under 25, the young driver surcharge will also be applied.
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We give you the chance to collect miles or points through our
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We're open at most airports and large cities on Sundays and Bank Holidays but it's worth checking first.
Find out when your nearest
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Vehicles from Norway can be driven in other countries depending on the make and model of the hire car.
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The excess is the amount you pay if something goes wrong during your journey, for example damage or theft of the vehicle. The amount you pay depends on the vehicle you hire, which country you hire it in and whether you choose to reduce the excess by upgrading your level of cover. When you hire a vehicle with us, you'll automatically receive third party, vehicle damage (Collision Damage Waiver) and vehicle theft cover to safeguard you on your journey. If you book on the US website you may find that vehicle damage and vehicle theft cover are not included, as some American credit cards provide insurance for car hire. Third party cover is the basic level you need to hire a vehicle – that's why we always include it. Should you damage another vehicle or passengers and their property, you won't have to pay for repairs or injuries. But, if you have an accident you will still need to pay a fixed excess fee – unless you
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If you have prepaid for your voucher directly with us, it's not a problem. You can still collect your hire car. Just be sure to bring all of the other required identification and documentation, including the credit card used to make your booking.
If it's a voucher from a travel agent or broker, however, we need to see it before you can drive your hire car away.
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In addition to your driving license, we may require proof of address in the form of a utility bill or recent bank statement (less than 3 months old) when you collect your hire vehicle.
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We understand it can be frustrating when you're surprised with extra costs. That's why we always try to be upfront about what you pay. Your booking typically includes Collision Damage Waiver (vehicle damage cover), vehicle theft cover, tax, location charges and, depending on the location car and rate, unlimited mileage. But unless you let us know, it does not include young driver charges, additional driver charges, fuel, upgraded cover, or optional extras such as additional equipment or out-of-hours services. Please bear in mind your booking fee will never include any parking or traffic violations. If you are unsure what your booking includes, please refer to your booking confirmation.
Need more advice? Call our reservations team.
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You are prohibited from hiring a car if you have any unspent driving convictions for the following infractions
- Careless, reckless or dangerous driving
- Driving or attempting to drive whilst under the influence of drink or drugs
- Using a vehicle uninsured against third party risks
- Theft or unauthorised taking of a vehicle
- Have been disqualified (or anything similar) in the last 10 years
- If you have 2 or more unspent convictions for offences not listed above, your rental will be refused
To find out more, please contact the location directly.
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You can pay using Visa, Master Credit Card, American Express and Diners cards. Remember, the name on the card must match the driving licence of the main driver, and don't forget to bring your credit/charge card when you collect your rental.
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Yes, you can make a booking for someone else providing you have access to their credit card. The name on the card must match the driving licence of the main driver who must bring this card when they collect the rental. Need more advice? Call our reservations team.
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It's easy to use a money off or upgrade voucher on your next rental. Simply present the voucher at collection of your next hire car and we'll take care of the rest. Vouchers are valid at all participating rental locations worldwide (located on the voucher) for a period of 12 months from the date of issue and are pursuant to the terms listed on the vouchers themselves. If you are using a free upgrade coupon, please note than an advance reservation with an upgrade request is required. If you have any questions or need help having the vouchers applied, please give our reservations team a call.
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You can redeem your coupon over the phone or in person at your hire station. Coupons cannot currently be used online. However, you can still book your vehicle online and redeem your coupon over the counter. Please note that coupons can only be used on 'pay on collection' bookings.
Of course, you can take your hire car to a festival. However, as you are responsible for the vehicle during the rental period you will be liable if, for example, the car gets stuck in a field. You would need to arrange and pay for towing to get back on the road. Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey. In some countries however there can be restrictions applied to this topic. Please always check the location specific terms and conditions before you start your trip.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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You can choose a car group, not a specific make or model. We'll show you an example from that group to give you a clear idea of the type of vehicle you will get.
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We offer many cars in different styles and sizes, so you can hire the perfect model for your journey. These cars belong to various groups, such as Group A or Group J.
Ordering cars into groups helps us provide a premium service, because there is never any confusion over the car you are hiring and whether you're eligible to drive it. Sometimes you're only eligible to hire cars from certain groups. For example, in the UK if you hire a car under the age of 25 you can choose from Group A (such as a Hyundai i10), Group B (such as a Ford Fiesta), Group C (such as a Seat Leon), Group E (such as Vauxhall Astra) or Group I (such as VW Golf Auto).
The car groups also help you understand useful information, such as the amount you pay (the excess) if you're involved in an accident, which can vary from group to group.
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While we try to provide our service to everyone who books a vehicle, there may be circumstances where we cannot give you a vehicle. Some of these scenarios are below:
- If you did not satisfy the driving licence requirements: A valid driving licence must be provided. An international driving licence or an official English translation, by notary, of the driving licence must be provided if the driving licence was issued in a non-roman alphabet. Additionally, the driver must have held the licence for a minimum of one year, evidence is required to be provided to confirm this minimum duration.
- If you did not satisfy the identification/security check: you must provide the following documents: The payment card used to make the reservation (plus an additional card is required for certain vehicles), a photographic ID issued within the last 10 years, passports, photographic driving licences, national identity cards and government issued certificates are accepted, proof of address, a recent utility bill or bank statement (driving licences are not accepted as proof of address).
- If you had Insufficient funds for the pre-authorisation transaction to be processed
- If you were not within the required age range for the vehicle type
- If you have any unspent driving convictions
- If you did not show up at the rental location to collect the vehicle as per the reservation details
- If you refused to take the vehicle provided and would not accept a replacement vehicle
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Unfortunately we can't guarantee the colour, model or make of your hire car.
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We understand this is a common concern. When you collect your hire car, we will check it and mark any existing damage on your rental agreement or vehicle condition report. You then sign this to confirm you are satisfied. Rest assured, we will never charge you for any damage that already existed. You will not be charged for any small scuffs and dents you pick up during your journey, as we understand this is normal wear and tear for any vehicle. These are:
- Panel – abrasions or surface scratches less than 25mm (1inch)
- Panel – dents less than 25mm (1inch)
- Panel – paint stone chips (no dent) less than 3mm (0.12inch)
- Glass – chips less than 3mm (0.12inch) Wheels – scratches less than 25mm (1inch)
- Interior – seat tears/burns less than 3mm, carpet tears/burns less than 10mm (0.39inch)
If further damage was caused to the hire car during your rental, you will be charged in line with industry standards using estimating tools such as Audatex. In the case of any damage, we will charge the total repair costs up to the excess amount, which was agreed at the time of your rental contract unless there was a breach of our terms and conditions.
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In the rare event that a service light comes on during your rental, please contact our roadside assistance team using the number provided on your rental agreement and we will arrange a vehicle exchange. We apologise for any inconvenience that this will cause.
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Interested in joining our international team? Visit our careers page for more information and to check out the available positions in a desired business area or location.
The Premium Location Fee, which is included in your booking quote, helps to cover the extra operating costs incurred at premium locations such as airports, train stations and city centres. While the Premium Location Fee, also known as the City Supplement or Airport Surcharge, is included in your reservation quote, it is also applied as a percentage to any additional counter products selected at the rental location. For clarity, this is itemised on the rental agreement and invoice. Don't worry, this is not a duplicate charge and the itemised line may include the quoted portion from booking as well as any portion for additional selected items.
Should you have any other questions about how your invoice was calculated, click here or reach out using the icons below.
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Any miles or points you collect will usually appear on your next statement. However, it can take a little longer. Rest assured your credits will show up on the following statement, at the latest. If for any reason your credits do not appear you can add them here
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When you collect your hire vehicle you will receive a rental agreement. This document contains all the information you need to know, including the booking price and the vehicle's condition. You will need to check and sign your rental agreement before you drive your hire vehicle away.
It's a very quick and simple document, because we don't want to hold you up on your journey.
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You don't need to worry about paying for the Dartford Crossing as most of our vehicles from nearby locations are pre-registered with the Dartford Authority. This means that you do not need to do anything extra, we will take payment for the crossings from the payment card used on the rental.
We always aim to provide a vehicle from the group reserved. On the rare occasion we are unable to offer you a car from your chosen group, we will provide an equivalent or premium alternative. This won't cost you a penny extra because we want everything to be just right for your journey.
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Invoices can be downloaded directly from our website 36 hours after the rental has ended. Before you start, please make sure you have either your reservation or rental agreement number in hand. If you haven’t received your invoice, or need an extra copy, simply request it online here. Otherwise, please call our Customer Services Team.
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You pay for each day you hire a vehicle, which is based on a 24 hour rental period. If you return your hire vehicle within 24 hours, you'll still be charged for the full day. There's also no penalty for returning your vehicle up to 29 minutes late, but for returns after this time we're afraid you will be charged for another day as well as a late return fee. If you are going to be late or would like to extend your rental period, please call your hire station ahead of time to let us know.
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Need to get in touch with us about your rental? Please call our Customer Service Team and we will try to help. From the moment you collect your hire vehicle to the moment you return, we want you to enjoy every mile of the journey.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Our rental documents are designed to clearly itemise each product and charge for ease of reference for our customers. The estimated amount due at the end of the rental is highlighted on the agreement for clarity. If you haven't already paid for extras such as a sat nav, you will pay for them at the end of your trip. You may also be charged if your hire vehicle is damaged. requires refuelling or you return it late.
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If you would like to make any changes or updates to your invoice, please contact our
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Yes, if the vehicle has been involved in an accident or has sustained damage you must report the accident to the police immediately and to us within 48 hours, even if no third party was involved.
You can retrieve your latest invoice online using your booking reference or rental agreement number. Retrieve your
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Yes, you must pay a fee if you do not show up to collect your vehicle without first cancelling your reservation or making alternative arrangements with us. The fee for this varies depending on the location and country of rental. Further information can be found in our
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If you booked using your payment card, you will receive an invoice which is simply for your records. At the bottom of the invoice, it should say: No payment necessary. The amount due will be charged to your credit card.
If you would like to know more about how your invoice was calculated please click here.
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If you're not sure what some of the entries on your invoice refer to, we are happy to help. Please use the below icons to e-mail our customer care department, or click here for more info.
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We're sorry that you've had to cancel your booking with us. Please first ensure that you have read our
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If you would like to make any changes or updates to your invoice, please contact our Customer Service Team using the below icons. Please be aware that only the named driver of the rental, or authorised individual at your company may request changes to be made to an invoice.
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Please contact our Customer Services Team and we will try to help. We won't charge you for a service you haven't used and will always be clear to save hassle.
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Unfortunately no, the name on the rental agreement, the "named" or "main" driver, must remain as it has been reserved. Should the main driver be unable to drive the vehicle or pick up the reservation, the rental must be cancelled and re-booked under the new designated name at current pay at location rates. Please note that for any cancelled reservations there may be cancellation fees as set out in our booking terms and conditions.
If the rental has already begun, you may wish to add an additional driver so that another individual can drive the vehicle, however the named driver cannot be changed.
You are charged for each day (24 hours) you hire a vehicle. Whether you hire it for just two hours or 24 hours, you will be charged for the full day. Early Returns: If you return the vehicle and any optional extras early, you will lose the benefit of any special offers if you no longer meet their requirements. This may result in the rental costing you more. There is no refund for any unused days.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Our Terms and Conditions are available for your review here. Our Terms and Conditions vary depending on the rental location and type of terms selected. Please the rental country where you will be collecting your vehicle so that we can provide the applicable documents. These documents can be accessed in eight different languages.
Smoking is strictly prohibited inside all of our vehicles. If we believe that someone has smoked inside the car during the rental period, an additional charge will be applied to cover our added specialist cleaning costs.
If, on the other hand, at the beginning of your rental you notice a cigarette smell, please let the station know and we will provide you with a new vehicle.
The Congestion Charge zone covers central London. It spans Hyde Park in the west to Vauxhall in the south, Tower Hill in the east and Regent's Park in the north. You can find out exactly the areas it covers by viewing the
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RSN is our Roadside Safety Net product. This product removes ancillary costs that may be associated with a vehicle breakdown, such jump start or towing fees. When selected, RSN will be included on your signed rental agreement at the beginning of your rental. It will be charged at the end of the rental along with any outstanding rental charges. Discover more about our cover options
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We understand you may need to return your hire vehicle when we're not here, especially if you're flying from an airport during the night. That's why at many locations you can return your hire vehicle when it suits you. Just leave your keys in our secure drop box. Find out whether this is a service we offer at your hire station. Please remember you are responsible for the condition of your hire vehicle until we check it. When you collect your hire vehicle, we'll let you know where to park it on your return.
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We offer theft protection with all our hire vehicles to help pay for the replacement of all or part of your hire vehicle if it's stolen. Should this happen, you will pay a fixed fee. The amount you pay depends on the vehicle you hire and where you hire it. If you'd rather reduce or not pay this fee, you can
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Your invoice is calculated based on the items presented on your rental agreement at the beginning of your hire. An estimated amount is presented to you for your acceptance, so please carefully review this document prior to leaving the station with your vehicle.
Your invoice will also contain any applicable additional charges such as refuelling, damage repair costs, or additional days' fees.
If you have any additional questions, or something just doesn't add up, please use the below contact buttons to speak with a member of our customer service department.
We understand your hire car might get dirty during your journey so we don't charge a cleaning fee for normal wear and tear. However, if the dirt is excessive, we may charge a cleaning fee to cover the cost of professional valeting.
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You can pay for Fuel Up Front when you collect your hire vehicle. This simply means that you pay for a full tank of fuel upfront, saving you the hassle and time of refuelling before you return. This not only saves time but also money, because we offer a discounted rate compared to our fuel on return rates. If you choose Fuel Up Front but bring your hire vehicle back with a full tank, don't worry, we won't charge you for Fuel Up Front. But if you bring it back partly full, unfortunately we can't provide a refund and you will be charged the full amount as listed on your rental agreement, so try to return the vehicle as close to empty as possible.
Discover more about Fuel Up Front and your other fuel options in our location specific conditions.
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You are eligible to receive points or miles with your preferred Frequent Traveller Programme. Just remember to include your frequent flyer number when you book.
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Recent government measures may have led us to alter the operating hours of some of our rental locations. You can find a complete up to date list of our station openings and their hours here.
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We understand that you may need to amend or cancel your booking for many different reasons. To make any changes or to cancel your existing booking, please visit our website here. If you have booked through a third party, such as a travel agent or broker, please contact the booking source directly for assistance.
It is important that you have read and understood our cancellation policy which is included in our booking terms and conditions.
If you have prepaid for your reservation, and you had cancelled it at least 1 day before the day your reservation should begin, the refund should be processed automatically. If that is not the case, you can connect with our customer service team to request the applicable refund. Please note that any refunds can take up to 5-7 working days to reach your account once it is processed.
When you complete your rental and return the vehicle, we will charge your card and the pre-authorisation hold will be released by your card issuer. Depending on your card issuer, it can take up to 28 days before this is reflected in your account balance. As the pre-authorisation hold is not a charge, the release of funds may not appear on your card statement. Please note – even though the hold is not an actual charge, it still temporarily reduces the available balance on your payment card until its release.
In case of any further queries, please use the contact button and link below to submit a ticket with our customer care team and you will receive an email with the details of your authorisation hold.
Many city centers in Italy are defined "Restricted Traffic Zones". These areas are not accessible to vehicles on certain days or times as prescribed by the relevant traffic authority. Even when driving a rental car it is necessary to respect these restrictions to avoid incurring an administrative penalty.
Some of our stations are near central areas and "limited traffic areas" and it is therefore necessary to pay careful attention not to enter the ZTL. Our Florence Via Borgognissanti station, for example, is located near one of these areas. Customers are therefore informed of its presence and of the possibility of returning the vehicle avoiding entry into the ZTL.
If you are not sure whether or not the station is close to a ZTL or which route to take to return the vehicle, do not hesitate to ask.
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AdBlue is a diesel engine additive found in most of our diesel vehicles which helps to reduce NOx emissions.
Each vehicle fitted with AdBlue is also equipped with a warning light, which signals the next exhaustion of the additive. The remaining level will be indicated directly by the vehicle instrumentation. It is important to remember that the exhaustion of AdBlue causes the vehicle to be inoperable. Thus, when the warning light comes on, it is advisable to refuel AdBlue immediately.
Refueling can be done free of charge by going to one of our branches, facilities or affiliated networks or any gas station, before payment. In the latter case, the amount will be refunded and deducted from the amount due for the rental, upon return, upon presentation of an invoice.
When you book your hire car online, you'll receive an email confirmation explaining where to return it. You don't need to provide any paperwork when you bring it back, but your rental agreement is useful as it shows any damage that already existed. We will check the vehicle to make sure we are both satisfied.
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To hire a car in Norway, you need to be at least 19 years of age at the moment of collecting the vehicle and have held a driving licence for at least one year. A higher minimum age limit may apply to certain vehicles.
If you or your additional drivers are under the age of 25, you'll need to pay an extra fee per day. The amount depends on where you hire a car, because the law and insurance terms vary between countries, but you can expect it to be around 195 NOK per day per driver. If the location charges a premium fee, it could cost more. The minimum age you can hire a car also varies from country to country. Under the age of 25, you can hire cars from Group A, Group B, Group C, Group E, and Group I for example. Check out our fleet to find further information about specific categories.
There is currently no age maximum, so long as you have had a full, valid, licence for at least 1 year. Check the location specific terms and conditions for the country you are renting for more information on age requirements.
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We always check our hire vehicles thoroughly but in case you find damage that is not marked on your rental agreement, please let a member of staff know or call us as soon as possible after collecting it so that we can amend your paperwork accordingly. Our number can be found on the front of your rental agreement.
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You just need to bring your:
- Driving licence
- Credit card (if it’s a high value vehicle two payment cards must be provided, one of which needs to be a credit card),
- Proof of any discount (such as a frequent flyer card),
- Photo ID (such as a passport or driving licence with photo)
You may also need to bring proof of where you live, which could include a recent utility bill or bank statement. For more information on the rental requirements where you wish to rent, please review our location specific terms and conditions.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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We always aim to provide the perfect model for your journey.
If you are unsatisfied with your choice, we will of course try to change it – depending on what's available. If you collected it, simply return it to the hire station. Or if your vehicle was delivered, please call the number on the front of your rental agreement. If we do not have any alternative vehicles available in the category you have chosen, you can also request a paid upgrade to a different category.
What do you desire? Discover our
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You want to return your hire vehicle with minimal fuss. We understand. That's why when you collect your hire vehicle we can tell you where the nearest fuel station is.
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We always aim to provide the perfect model for your journey. If you are not satisfied with your choice, you can change it during your journey. Simply visit the nearest hire station and we may exchange it, depending on the availability of other vehicles. If your hire car has a fault, we will of course make it our priority to provide another vehicle.
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Yes! Simply go to your nearest hire station with the additional driver(s). Every driver must be present and your additional driver(s) will need to show their driver's licence. Adding another driver will incur a charge; the amount will depend on where you hire your vehicle, but we will tell you what it is there and then.
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Retrieve your invoice below. Use the format: E123456789 for a rental agreement or 12345678XX9 for a reservation number and your last name as written on your agreement.
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You can find your invoice 36 hours after your rental has ended using your booking reference number, or rental agreement number.
If you have already tried to retrieve your invoice online, but aren’t having much luck, your invoice may not yet be available.
Please contact our team using the icon below if you need further help. |
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We're almost always able to reunite possessions with their owners. Call the Budget location where you returned your car, providing your name, the item(s) you left behind and either: your booking reference number or rental agreement number. We will then check the vehicle for you. The phone number will be on your rental agreement. If you don't have it to hand, look up your
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Our new service saves you time at the counter, allowing you to speed up your rental collection by registering your details in advance so you can easily grab the keys and go.
It’s simple. Hit the book button online and fill in your details straight away.
Use the button on the booking confirmation page to get started. To complete QuickPass, we need a few details from you – so have your driving licence and payment card ready. Enter all your details, customise your rental and click done. It’s really that easy.
Don’t have your details to hand? Don’t sweat it. You’ll have plenty chances to do this before your rental. If you forget, we’ll send an email reminder.
When you arrive at Heathrow Airport (excluding Terminal 5) and you have collected your luggage from the luggage reclaim we would ask that you call ahead for a shuttle bus and it will depart from our office to collect you from the terminal you arrived at and take you to our Avis Budget office at the airport. It can take approximately 10 to 15 minutes for the shuttle bus to reach the terminal you arrived at, dependent upon road traffic, hence the request to call in advance due to the current situation and environment. Our buses do run on a schedule to each terminal 7 days a week between the times of 5:30am to 11:30pm daily, but by calling ahead we will be aware of your arrival. The number to call is 0208 754 7150.
Our service teams are happy to help you in any way that we can. If you have a specific question, first try using the search bar for an answer. If the article you find does not fully answer your question, or you would like further assistance, you will be provided with an opportunity to contact us through e-mail or telephone with the correct department based on the question you are asking by using the icons at the bottom of the article during office hours.
If you have questions about your reservation or would like to make, amend or cancel a reservation, you may do so on our website, or via phone to our Reservations team.
If you are currently on rental and need immediate roadside assistance, please refer to the contact numbers located on your rental documentation.
If you are unable to find an answer to your question, and would like to speak with one of our dedicated departments, please click here.
If you would like to extend your current hire car, we'll do our best to help; please contact the rental station directly quoting your rental agreement number or the registration number of the vehicle. Please note – extra days will be charged at 'pay at location' prices and your pre-authorisation will be updated to include any anticipated additional costs. We will try to help you extend your rental over the phone, however sometimes you may be required to visit one of our locations.
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The value of the pre-authorisation hold varies depending on the rental country, the rental location and the rental conditions.
To find out more about the amount and the possible exceptions or conditions of your pre-authorisation hold, please select your rental country from the below table:
| France | Germany | Italy | Spain |
| UK | Norway | Sweden | Portugal |
| Belgium | Denmark | Luxembourg | Switzerland |
| Austria | Poland | Czech Rep. | Others |
If you have already rented and have additional questions regarding the pre-authorisation or its release, you can find more information here.
If you already have your vehicle and want to keep it for longer time, simply call us at the location you collected it from or contact our reservations team. We'll work around you, where possible. Please note that changing the duration of the rental could change the overall amount you pay. We will instantly tell you how much more it will cost to keep it clear and stress free for you. We will also let you know if your hire car happens to be nearing the end of its 'rental life' and confirm if it's able to stay on the road a little longer. If not, we will find your nearest hire station, from where you can continue your journey in a new vehicle. Our telephone number is on your rental agreement or it can be found here.
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You are welcome to return the vehicle early if you absolutely need to. Please keep in mind however, that if you return early and have prepaid for your rental, there won't be a refund for any unused days. There is also a chance that the rental could cost you more as some rates or discounts may only apply to the rental length that you originally booked.
Want more information about our returns process? Visit our terms and conditions page for more.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We understand that your child's safety comes first. We only deal with recognised manufacturers and provide child seats that meet the highest industry standards. Find out more about hiring child seats. If your child is under the age of 12 or below 135cm, by law you must use an appropriate seat. This is to help protect your child in an accident, because normal seat belts are designed to fit adults in the stronger shoulder and hip areas. Unfortunately normal seat belts support a child in the wrong place.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Unfortunately, we are unable to fit the seat or arrange for it to be fitted for you. We are of course happy to provide guidelines on how you are able to fix the seat into the vehicle and manufacturers will generally provide guidelines on the seat as well. If your child is under the age of 12 or below 135cm, by law you must use an appropriate seat. This is to help protect your child in an accident, because normal seat belts are designed to fit adults in the stronger shoulder and hip areas. Unfortunately normal seat belts support a child in the wrong place. Find out more about hiring child seats.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We're always looking at ways to offer you premium car hire at the best value. That's why you may receive car hire discounts if you have a Frequent Traveler or Air Miles card, to make your journey even more of a pleasure. Discover our latest offers
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
There are no limitations as such. You will be assigned a vehicle from the group reserved. If, for any reason, you are unsatisfied with the vehicle provided, you can request that it be exchanged. Depending on availability, we will do our best to accommodate you.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We understand plans can change or you might change your mind. Whether you want to upgrade your vehicle or add extra comforts, it's effortless updating your booking.
Simply go manage your booking, or contact us
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
The below numbers are free from a UK BT landline; calls from mobiles will be charged at your network's chosen rate.
Reservations – Pre-rental enquiries – Open Monday to Friday, 0800 – 1700
Please use this number for enquiries before reserving your hire vehicle: 0808 284 4444
Email: reservations@budget-emea.com
Customer Services
Please use this number for enquiries after your rental has taken place. 0808 284 3455 (08:00 to 16:00, Monday to Friday). Freephone from UK BT landlines. Calls from mobiles will be charged at your network's chosen rate.
Email: uk.budgetcustomercare@abg.com
Personal Accident Insurance Claim
To make a Personal Accident Insurance (PAI) claim, please call 0345 602 9429.
24 hour Roadside Assistance
Please use this number if you breakdown in the UK or need help on the road.
Open: 24 hours a day, 7 days a week
Data protection / Information enquiries direct from law enforcement
Contact us by post
Avis Budget UK Limited
Avis Budget House
Park Road
Bracknell
Berkshire
RG12 2EW
United Kingdom
Dispute resolution
We are a member of the British Vehicle Rental & Leasing Association (BVRLA). If you make a complaint and are unhappy with our final response you can refer your dispute to the relevant conciliation service. These organisations independently review disputes with no additional cost to you.
Looking for a completely worry-free rental experience? Learn more with this short video. With Avis Inclusive:
Remove the fear of unexpected charges and uncertainty. Avis Inclusive means you no longer need to worry about the fear of unexpected charges should any mishaps happen. And with zero excess cover and premium roadside assistance included as standard, if you lose the keys, get a flat battery, find a chip in the windscreen, or the car is stolen you are covered.
Clear, transparent prices. Be confident that there will be nothing else to pay, right from the start with one upfront, discounted cost at the point of booking.
No stressful, long-winded conversations about liability. We know conversations about cover and liability are not fun and we don’t like having them either. With Avis Inclusive those conversations aren’t needed as we’re both covered, so can get you on the road quicker.
Avis Inclusive makes car rental simple and stress free. Ready to get started? Or click here for more information.
Interested in learning more about our individual coverage options? Find out more.